Free shipping worldwide

Shipping and Returns


Shipping

We currently offer free shipping worldwide.

Hong Kong (2 - 4 business days, tracked)
International (5 - 14 business days, tracked)

Lost/Damaged Items: We are not responsible for any items that have been damaged in transit or lost/stolen.

Duties and Taxes: The customer is always responsible for additional duties and taxes owed upon receipt of delivery. 

Exchange Policy

All unused items in its original condition and packaging are eligible for exchange within 7 days after receipt of delivery.

To request an exchange: 

  1. Please email us at hello@thelei.co with subject line [Order#- Exchange Request], listing the reasons behind your return. 
  2. If the request is placed within 7 days after receipt of delivery, we will provide instructions for the return shipment. 
  3. The return shipment must come with tracking. We are not responsible for any damaged, lost or stolen items in transit. 
  4. You will be responsible for the cost of return and our new shipment back to you. Shipping costs are non-refundable.

Please note: Any item that is damaged will not be accepted. Any request for exchange that does not fall within 7 days after receipt of delivery will not be approved.

Return Policy

All unused items in its original condition and packaging are eligible for refund within 7 days after receipt of delivery.

To request a return: 

  1. Please email us at hello@thelei.co with subject line [Order#- Return Request], listing the reasons behind your return. 
  2. If the request is placed within 7 days after receipt of delivery, we will provide instructions for the return shipment. 
  3. The return shipment must come with tracking. We are not responsible for any damaged, lost or stolen items in transit. 
  4. You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. 
  5. Your refund will be processed in the original method of payment.

Please note: Any item that is damaged will not be accepted. Any request for return that does not fall within 7 days after receipt of delivery will not be approved.


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